Refund Policy
Effective date: 2026-09-21
This policy applies to purchases from Stitchly, registered under 6843918009539 at 6-6-2 西新宿 6-6-2 2, 160-0023 Tokyo, Japan.
This refund policy applies to Stitchly and its published services, ensuring transparency and fairness.
Eligibility for Refunds
Refunds are available for classes and kits purchased directly from Stitchly, provided they meet our eligibility criteria.
Exclusions from Refunds
Refunds do not apply to digital products or services once accessed or downloaded.
How to Request a Refund
To request a refund, please contact our support team with your order details and reason for the request.
Refund Processing Time
Refund requests will be processed within 10 business days once approved. You will receive a confirmation email.
Cancellation Policy
Refunds are handled according to the Refund Policy and applicable consumer law. Refund Policy.